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Frequently Asked Questions

ABOUT PAULA’S PET SITTING

    • A bond gives you peace of mind that you will be reimbursed if anything is stolen from your home. Anyone that has workers enter their home should be sure that they have a dishonesty bond.
    • A liability insurance policy protects from financial loss in the event that we were liable for accidents that occur while caring for our clients pets.
    • We will provide a copy of our Liability Insurance and Bonding upon request.
    • We ONLY hire dedicated Pet Care Professionals.  We work with Pet Care Providers who have practical experience in the pet care field and view their time with Paula’s Pet Sitting as a career choice, not a stop on the way to another job.
    • We have a screening process which includes a face-to-face interview, followed by reference checks, followed by a complete background check. All sitters are then hired on a trial basis until we have followed up with enough clients to ensure that they are an excellent fit for Paula’s Pet Sitting.
    • We offer training on a regular basis and encourage our sitters to share concerns with our team so that we can spot problems or address issues as they come up.  All of our Pet Care Providers have completed training through “FetchFind”, which is an online training program for Pet Professionals.  Some of the courses completed are:  “Safe Handling Procedures”, “Calming Signals”, “Nose To Tail Check”, “Body Language Basics” and “Equipment 101”.  This training is ongoing, with new courses introduced each month.
    • We provide a key lock-box to each of our clients.  This is similar to what Realtors use to get into homes that are for sale.  
    • At the Meet and Greet we ask you to provide two keys.  One key will be placed in the lock box and then attached to a secure place on your property such as a fence, gate or door-knob etc.  The second key will be stored in a locked key safe in Paula Elandt’s office.  
    • Your Care Provider is the only one with access to the code.  If or when you choose to discontinue services, we will return your keys and then remove the lock box from your property.  We don’t mind having access via garage door codes, but we do still require the two keys as a backup in the event of a power failure.
    • When your vacation is over, we recommend that you leave both sets of keys in our office key safe.  If you ever need services in the future, just message us on “Time To Pet” and we will set up the lockbox for you.
    • If you choose not to  have a lockbox placed at your property and only use a garage or door security code, it is still required that a spare key be kept in the key safe in our business office.  If your PCP is unable to enter your home due to malfunctioning entry code (for any reason) Paula will run the key out to your house and then place a lockbox.  The charge for this service is $10 per event.
    • We care for animals 7 days a week, 7 am to 9 pm.
    • Our business hours are Monday through Friday, 8 a.m. to 5 p.m. for scheduling and registration questions.
    • Prospective clients may call 989-513-7937 during these hours to speak with our office manager regarding our offered services.
    • For clients with pets actively in our care, please communicate with us via the “Time To Pet” software in the “Conversation” tab.  By communicating in “Time To Pet” we create a permanent record of care requests and all assigned caregivers can see this conversation.

QUESTIONS ABOUT OUR SERVICES:

    • You are welcome to call or email the office with your questions. The office number is:  989-513-7937 and the email is:  paulaspetsittinginmidlandmi@gmail.com
    • When you are ready to get started we have a very simple registration process.  Simply click on the “BOOK NOW” button at the bottom of each page on this website.  This button takes you to our software “Time To Pet”.  You will need to register in the system and create a profile for you and each of your pets.  Through Time To Pet, you will be able to request services, ask questions or leave information for your Pet Care Providers, view notes and pictures from all of your past Services and also pay for services online by credit card.
    • We can start providing services as soon as the Meet and Greet appointment has taken place.
  • We charge a 25% surcharge fee for holidays.

    Holiday Calendar

    • Easter:  Friday, March 30th through Sunday, April 1st 2018
    • Memorial Day: Friday, May 25th through Monday, May 28th 2018
    • Fourth of July:  July 3rd and 4th, 2018
    • Labor Day:  Friday, September 1st through Monday, September 4th, 2017
    • Thanksgiving:  Thursday, November 23rd and Friday, November 24th 2017
    • Christmas and New Years:  December 24th through January 1st
    • Payments for services may be made by credit card through our emailed invoice. 
    • Clients may also pay by check.  Write the check out to “Paula’s Pet Sitting, LLC” and mail to:  2806 Gary Street, Midland Mi 48642
    • Please do not leave payments “on the counter” for the pet sitter.
    •  Clients may leave a cash tip for their sitter (clearly labeled) on the counter if desired (appreciated, but not expected).

     

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    Monday through Friday Services – Ongoing services such as Mid-Day Dog Walks:

    • These services will be billed the 1st and 16th of each month for the previous 2 weeks services. 
    • Payment is expected by Friday of the same week invoice is sent out.
    • Failure to pay within the specified time will result in requirement of prepaying for future services.
    • No deposit is required.
    • If you cancel a scheduled appointment with less than 24 hours notice, you will be charged full fee.
    • If you schedule with less than 24 hours notice we charge a 25% surcharge.
    • Ongoing services will be billed separately from vacation services.

    Vacation Services – If you are going out of town during the week or weekend:

    • Vacation services must be paid in full, in advance two weeks prior to the start of services.
    • If services are not paid for as defined by this contract, Paula’s Pet Sitting reserves the right to cancel requested vacation dates or terminate services.
    • We will send out your invoice after we have set your schedule and you have confirmed the number of visits needed per day.
    • If services are cancelled 8 or more days prior to the start of services, a credit of 50% of the cost of the cancelled services will remain on the Client’s account to be used toward future services. No refunds will be given.
    • No refunds or credits will be given for any cancellations made within 7 days of the scheduled start of a service.
    • Yes, you may schedule appointments on the same day that you need service, however your request is subject to availability in the Pet Care Provider’s schedule.
    • If you schedule after business hours (5 p.m. or later) the day before you need service or if you schedule on the same day you need service, we add a 25% surcharge to our regular fee.
    • If you schedule a Monday service after 5 p.m. on Friday you will be charged the 25% surcharge.  You must request them through the Time To Pet software – NOT text, phone call or email.
    • We will do our best to schedule you with your regular Pet Care Provider.  It is assumed that you agree for us to schedule your pet with the back-up provider in the event that your regular Provider is not available.  We will never schedule a visit with a Provider that is not familiar with your home and pet.
    • NO!  For the safety of your pets all scheduling must be done by the client online or by calling the office.
    • Paula’s Pet Sitting will not be held liable for visits scheduled without the offices knowledge.
    • YES!  We encourage you to feel free to schedule any time it is convenient for you.  
    • Be sure to look over the final schedule before you leave on vacation as you may change your travel plans, but forget to update your pet sitting plans.
    • Take advantage of the conversation tab in your Time To Pet account.  Amy (our Office Manager) and all of your pet care providers will see these notes, ensuring the BEST care for your pets!
    • A “Meet and Greet” is our first visit to your home.  This is where you will show us where necessary items are located, give us TWO keys to enter your home, show us how to work your security system (if applicable), and most importantly:  MEET YOUR PETS!!  
    • We always assign a “Team” of Pet Care Providers to your pets; sometimes up to 3 people!   The Care Providers split up their work week and are always there to back each other up in case they have a personal emergency or illness.  As a third level of back-up care, Paula or Amy can always complete a visit.
    • It is not always necessary for the pet owner to meet the “back-up” provider, but we can arrange a meeting upon request.  We will always let you know if we are training a new Care Provider for your pet.
  • You do not have to have a pet to book an overnight house sitter.  If you would like the added security of someone living in your home while you are away we can help you with that!

  • Yes!  Although the majority of our client’s utilize our “In-home” pet care services, we do take limited boarding clients into our home.  Amy Clark and Paula Elandt both take dogs into their home for daycare, overnight and extended boarding care.  

  • We ask our clients to keep a key lock-box at their residence. Paula’s Pet Sitting provides the lock box and your Pet Care Provider is the only one with access to the code.  If or when you choose to discontinue services, we will remove the lock box from your property.  We only ask that you indicate where you would like the lock back to be secured (ie: fence, gate, door-knob etc). We don’t mind having access via garage door codes, but we do still require a key in a lock-box as a back-up in the event of a power failure.

QUESTIONS ABOUT PET CARE: 

  • Paula’s Pet Sitting believes in positive reinforcement ONLY for the pets in our care. We will never hit, spank, slap, yank the leash, yell, shock or grab your pet. If there is a disciplinary problem, i.e. toilet training issues, running away, etc., we inform our client of the incident(s) and together we work out a solution.

    • Please contact your Veterinarian’s office and ask them how they want to handle emergency treatment in the event that their pet is under the care of Paula’s Pet Sitting.  They may ask you to fill out a special form or ask for prepayment instructions.  All of the local Veterinarians are familiar with Paula’s Pet Sitting.
    • If we suspect that your pet may be ill we will call the client first and then their emergency contact phone number on file.  
    • If it is determined that the pet should be seen by a veterinarian we will transport them to the vet office for treatment.  
    • If we cannot get ahold of the client or the emergency contact we will call the vet and let the vet determine if the pet should be seen.  
    • You will be billed for the extra time it takes us to transport your pet to the vet clinic at the rate of $20 per hour ($5 for each additional 15-minutes) and for any extra time in the home at the usual rate for pet visits.
    • If the pet has aggressively bit someone in the past we cannot provide service. 
    • If a pet is skittish or fearful it may be necessary to socialize the pet with our pet care provider.  If that is the case, then the client needs to be present for socialization visits and pay the normal service fee until socialized.
    • If at any time our pet sitter or pet owner feels that it is unsafe to perform a service, we will reserve the right to discontinue service.  We would never leave your pet without care while you are away, but will take steps to ensure their wellbeing until a better care situation can be found.
    • Our Pet Care Providers  are experienced with administration of oral medications and Insulin injections.
    • Clients are expected to provide whatever is need as the “vehicle” to get the pet to eat the pill, ie: hotdog, cheese, pill pockets etc.